Shipping

At Alleia, we strive to provide a seamless shopping experience for our valued customers. We understand that shipping and delivery are crucial aspects of your online purchase, and we want to ensure that you have all the necessary information to make an informed decision. Please take a moment to familiarize yourself with our shipping and delivery policies.

Shipping Process

Once you have placed your order, our dedicated team works diligently to process and package your items with the utmost care. We partner with reliable courier services to ensure that your package is handled with professionalism and efficiency. All Orders will be dispatched within 1-3 busniess days.

Delivery Time

While we make every effort to deliver your order within the estimated timeframe, please note that delivery times may vary due to unforeseen circumstances. Factors such as weather conditions, courier delays, sale and hoilday periods can impact the delivery schedule. We kindly ask for your understanding and patience in such situations.

Responsibility for Courier Delays

Once your package has left our facility, it is in the hands of the courier service. While we strive to work with reputable and reliable partners, we want to clarify that Alleia is not responsible for any courier delays that may occur. We understand the frustration that can arise from unexpected delays, and we empathize with any inconvenience caused. However, we kindly request that you direct any concerns or inquiries regarding delivery delays to the courier service directly.

Missing, Lost, or Stolen Packages

At Alleia, we take the security of your package seriously. However, we want to emphasize that once your package has been handed over to the courier, we cannot be held responsible for any missing, lost, or stolen packages. We recommend that you provide a secure delivery address and consider opting for additional insurance or signature confirmation if you have concerns about the safety of your package.

Contacting Customer Support

If you have any questions or concerns regarding your order, our dedicated customer support team is here to assist you. Please reach out to us through our contact page, and we will do our best to address your inquiries in a timely manner.

Thank you for choosing Alleia for your jewelry needs. We appreciate your trust in our brand and look forward to serving you with the utmost professionalism and care.

New Zealand Wide 

For all Orders we offer FREE express shipping 

Australia

For our customers in Australia, we offer two shipping options based on the total value of your order:

Orders under $250

If your order is under $250, the shipping cost is $17.50. We understand that waiting for your package can be frustrating, which is why we strive to deliver your order within 4-12 business days.

Orders over $250

If your order is over $250, we are pleased to offer free shipping to Australia. Just like with orders under $250, we aim to deliver your package within 4-12 business days.

International 

We currently only ship to New Zealand and Australia.